4giver Privacy Policy

Last Modified: January 28, 2017

4giver™ is an app created by The Forgiveness Company (we’ll refer to below, simply as “4giver”) that allows you to send forgiveness to those that have disappointed or hurt you in your past. Sometimes, we just want to simply let go and move on from those very things that hold us back. The path to becoming a forgiver is a unique and personal journey. That’s why we designed the entire 4giver experience entirely with your privacy in mind, every step of the way.

You can send your forgiveness message in the form of a photo, a GIF, or a video. You can require the forgiven to let us to capture their reaction and show it to you, so you can determine if they’re sorry. You can even give them one final chance to respond, or, you can let your forgiveness message be the last time they hear from you. Finally, you can do all of this anonymously within the 4giver community. This was intentionally designed this way so that you can freely forgive and receive the support of the community, without any reservations. Obviously, you’ll lose your anonymity if you choose to forgive using the video option to record yourself, but for the most part, we won’t share your nickname or any other identifying information by default. 4giver lets you decide when you want to be free from the past, from the hurt, and most importantly, when to be free to move on. We hope that 4giver might just help you reconnect with old friends and rebuild those relationships.

At 4giver, you’ll always have people here that care about your privacy and happiness, and we’ll continue to design the entire experience around increasing that happiness. We have written this Privacy Policy in plain English but please understand that if you use 4giver, or any parts of our services, it is legally binding. If you have any questions about this Privacy Policy, please don’t hesitate in contacting us.

Information We Collect

There are three basic categories of information we collect:

  • Information you choose to give us.

  • Information we get when you use our services.

  • Information we get from third parties.

Here’s a little more detail on each of these categories.

Information You Choose to Give Us

When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic 4giver account, so we need to collect a few important details about you, such as: a unique nickname, a password, an email address or a phone number. To make it easier for others to find you, we may also ask you to provide us with some additional information that will be publicly visible on our services, such as profile pictures, a name, or other useful identifying information.

Of course, you’ll also provide us whatever information you send through the services, such as your contacts, your photos, or other useful identifying information. Keep in mind that the users you send forgiveness messages to can always save that content or copy it outside the app. So, the same common sense that applies to the Internet at large applies to 4giver as well: Don’t send forgiveness messages or share content that you wouldn’t want someone to save or share.

Just to be clear: When you contact 4giver or communicate with us in any other way, we’ll collect whatever information you volunteer.

Information We Get When You Use Our Services

When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you hugged and liked a particular user’s forgiveness message on the Wall of Forgiveness, or saw a specific sponsored ad for a certain period of time, or shared a few Forgiveness posts to your contacts. Here’s a more detailed explanation of the types of information we collect when you use our services :

  • Usage Information. We collect information about your activity through our services. For example, we may collect information about:

    • how you interact with the services, such as which posts you view.

    • how you communicate with other 4giver users, such as their nicknames, the time and date of your communications, the number of forgiveness messages you send to your contacts, and your interactions with our sponsored content (such as when you open a sponsored ad or if you double-click on the sponsored content).

  • Content Information. We collect information about the forgiveness messages you send, such as if the recipient has viewed the forgiveness message and the metadata that is provided with the content.

  • Device Information. We collect device-specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information (including the mobile phone number).

  • Device Phonebook. Because 4giver is all about communicating with friends or ex-friends in your contacts, we may—with your consent—collect information from your device’s phonebook.

  • Camera and Photos. Parts of our services require us to collect images and other information from your device’s camera and photos. For example, you may not be able to send or receive Forgiveness unless we can access your camera.

  • Location Information. When you use our services we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.

  • Information Collected by Cookies and Other Technologies. Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with services we offer through one of our partners, such as commerce features. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services.

  • Log Information. We also collect log information when you use our website. That information includes, among other things:

    • details about how you’ve used our services.

    • device information, such as your web browser type and language.

    • access times.

    • pages viewed.

    • IP address.

    • identifiers associated with cookies or other technologies that may uniquely identify your device or browser.

    • pages you visited before or after navigating to our website.

Information We Collect from Third Parties

We may collect information that other users provide about you when they use our services. For example, if another user allows us to collect information from their device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you. We may also obtain information from other companies that are owned or operated by us, or any other third-party sources, and combine that with the information we collect through our services.

How We Use Information

What do we do with the information we collect? The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. Here are some of the ways we do that:

  • develop, operate, improve, deliver, maintain, and protect our products and services.

  • send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you.

  • monitor and analyze trends and usage.

  • personalize the services by, customizing the content we show you, including ads.

  • improve ad targeting and measurement, including through the use of your precise location data (again, if you’ve consented to us collecting that data).

  • enhance the safety and security of our products and services.

  • verify your identity and prevent fraud or other unauthorized or illegal activity.

  • use information we’ve collected from cookies and other technology to enhance the services and your experience with them.

  • enforce our Terms of Service and other usage policies.

We may also store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.

How We Share Information

We may share information about you in the following ways:

  • With other 4givers. We may share the following information with other 4givers:

    • information about you, such as your nickname, and name.

    • any additional information you have consented for us to share. For example, when you let us access your device phonebook, we may share information about you with other users who have your phone number in their device phonebook.

  • With all 4givers, our business partners, and the general public.  We may share the following information with all 4givers as well as with our business partners and the general public:

    • public information like your nickname, profile pictures.

    • any content that you submit to the Wall of Forgiveness, or any other crowd-sourced service. If the Wall of Forgiveness or any other crowd-sourced service is streamed on the web or broadcast in some other media, it may be viewed by the public at large or rebroadcast by our business partners.

  • With our affiliates. We may share information with entities within the 4giver network of companies.

  • With third parties. We may share your information with the following third parties:

    • With service providers, sellers, and partners. We may share information about you with service providers who perform services on our behalf, sellers that provide goods through our services, and business partners that provide services and functionality.

    • With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:

      • comply with any valid legal process, governmental request, or applicable law, rule, or regulation.

      • investigate, remedy, or enforce potential Terms of Service violations.

      • protect the rights, property, and safety of us, our users, or others.

      • detect and resolve any fraud or security concerns.

    • With third parties as part of a merger or acquisition. If 4giver gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.

We may also share with third parties—such as advertisers—aggregated, non-personally identifiable, or de-identified information.

Third-Party Content and Integrations

The services may also contain third-party links and search results, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our services.

Analytics and Advertising Services Provided by Others

We may let other companies use cookies, web beacons, and similar tracking technologies on our services. These companies may collect information about how you use our services and other websites and online services over time and across different services. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.

Additionally, some companies may use information collected on our services to deliver targeted advertisements on behalf of us or other companies, including on third-party websites and apps.

How Long We Keep Your Content

4giver lets you send, arguably, the most personal of messages one can send to another person. Just so you know, by default, once your forgiveness is sent, the recipient has one week to unlock your forgiveness message. If it still hasn’t been opened on the sixth day, we’ll send them a reminder that your forgiveness is about to be lost forever if they don’t unlock it. After it’s expired, we may delete the content of your forgiveness message (the photo, GIF or video message that you sent) from our servers but we will not notify you if and when we do so. This will be totally at our discretion.

Besides sending forgiveness messages, the rest of our services may use content for longer or shorter periods of time, which means those services will follow different deletion procedures. For example, if you submit content to one of our inherently public features, such as the Wall of Forgiveness, or any other crowd-sourced service, we may retain the content as long as necessary to research and improve the services.

Lastly—and this is critical—you should understand that users who see the content you provide can always save it using any number of techniques: screenshots, in-app functionality, or any other image-capture technology. It’s also possible, as with any digital information, that someone might be able to access messages forensically or find them in a device’s temporary storage. Please understand that while our systems are designed to carry out our deletion procedures automatically, we cannot promise that deletion will occur within any specific timeframe. Furthermore, we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content or if we receive reports of abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for an indefinite period of time or as required by law.

Control over Your Information

You should have control over your information, therfore we provide you with the following options.

  • Access and Updates. We strive to let you access and update most of the personal information that we have about you. There are limits though to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users, requires technical efforts that are disproportionate to the request, is repetitive, or is unlawful. You can access and update most of your basic account information right in the app by visiting the app’s Account Settings screen. If you need to access, update, or delete other personal information that we may have, you can put in a request here. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We will try to update and access your information without charge, but if it would require a disproportionate effort on our part, we may charge a fee. Rest assured, we will disclose the fee before we comply with your request.

  • Revoking Permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your phonebook, camera, microphone or location services, you can simply revoke your consent by changing the settings on your device if your device offers those options. Keep in mind however, if you do that, certain services may lose full functionality such as your ability to access forgiveness messages.

  • Account Deactivation. While we hope you’ll remain a lifelong 4giver, if for some reason you ever want to deactivate your account, just go into your Account Settings screen and you will see a “Deactivate” option below. You may reactivate at any time, however, we cannot guarantee that you’ll have access to any of your previous content such as Reactions, or Keys to Forgiveness sent. While you are deactivated, your account will not be visible to other 4giver users.

  • Communicating with other 4giver Users.  While we strongly believe in the power of community, the 4giver platform was designed without any way for our users to communicate with each other, except for the ability to send each other virtual hugs as a show of support. As we receive more feedback on what our users like and dislike, we may eventually design chat features or other communication channels. We want to focus on the positive, and hope that you’ll find this experience to be as unique and rewarding as it was for us to build.

Users Outside the United States

Although we welcome 4giver users from all over the world, keep in mind that no matter where you live or where you happen to use our services, your information may be shared within the 4giver family of companies. This means that we may collect your personal information from, transfer it to, and store and process it in the United States and other countries outside of where you live.


Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13.

Revisions to the Privacy Policy

We may revise this Privacy Policy from time to time. However, when we do, rest assured we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an in-app notification).